They offer two different services for the customers in Germany, Austria and Switzerland. Your workingplace will be Maastricht city!
Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. This position is also for normal daily hours available! Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.
The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.
Excellent knowledge of German, both written and spoken;
Basic level in English;
Excellent understanding of customer satisfaction;
Ability to work in structures, to prioritize, analyze and coordinate your day to day;
Open-minded to a diversity of cultures;
You are available full-time or part-time;
We would like to hire someone who would like to develop and stay with us for a longer period of time
What we offer
We offer you multicultural international working environment with interesting conditions:
Attractive salary based on previous experience;
Free public transport or contribution to fuel costs 0.19 cents km;
Competitive performance based salary growth;
Fulltime job for a longer period of time;
Working in Dayshifts of 24hr service;
In the case of a proper permanent employment contract;
Opportunity for training.
About the company
The Company is an international multicultural organization. In the offices in Maastricht they think and act globally and assume a leading role for the Customer Assistance Centers all over the world. They goal is to provide excellent assistance to the customers and dealers 24 hours a day, 7 days a week, 365 days a year, they ensure our customers’ mobility with our roadside assistance. Additionally, they take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For the customers they are maybe the most important connection to the brand.
This vacancy is no longer available. You can find many similar ones on our website!