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Vacancy | Customer Service | German and English | Amsterdam Multilingual

Summary

Pitch Amsterdam
Education level HBO
Hours per week 40
Salary € 1900
Employment Fulltime
Vacancy number 2017016605
Medewerker klantenservice

Vacancy description

Do you want to become part of one of Europe's fastest growing tech companies? We offer you an exciting job in a young, fast-growing, dynamic & international environment!
You are the first point of contact for sellers and buyers, and also responsible for complaints and questions to be resolved in a correct and timely manner (via phone or email). You do your utmost to find solutions. You can mediate between buyers and sellers in case of disputes.
Tasks and responsibilities
Timely and correctly dealing with questions and/or complaints from sellers and buyers, via phone and email;
Handling disputes and complaints;
Consulting other departments and making sure feedback is provided in a timely manner;
Pro-actively initiating possible improvements in order to prevent questions, optimize processes,
Contributing to projects aimed at improving the customer support experience.

What we offer

  • We offer you the following extras: 25 days Paid holiday & holiday allowance; pension plan (no contribution from the employees a ); Excellent opportunities for career development; Sponsored events and afternoon drinks; A fun team in a fast-growing online company facing complex challenges; Lots of room to work on great ideas, and to learn and grow.

Job requirements

  • For this position you need to meet the following requirements: Bachelor degree; Professional experience in a similar position; You are a (near-)native German speaker; Good level of English; You are available 2 Saturdays per month and also 2 evenings per week (across the course of the month this will include 2 Friday evenings). Please note that candidates must have relevant European working entitlements and be based in The Netherlands. When applying for this position, only English CV's as Word document will be considered and only successful applicants will be notified. Due to the large number of applications that we receive on a daily basis we can only respond to the applications that match our client's requirements. For this particular role the combination of French and English is a must. If you have not received a response from us within 5 working days, you have unfortunately not been selected for this position.

Company information

We offer you a chance to become part of Europe's fastest growing tech company. You will have an exciting job in a young, fast-growing, dynamic & international company
Search for an Unique site nearby

Are you looking for a job or new staff? Unique is specialized in the recruitment and selection of long and short-term office staff with a Bachelor or University level. Unique focuses on administrative, commercial, financial and secretarial positions. With more than 100 Unique offices in the Netherlands there is always an office nearby, please feel free to check out our vacancies.