Claims expert

To assess and provide resolution for insurance claims against the terms and conditions of the varying policies, from initial assessment through to resolution and fulfillment. The department is constantly evolving and you will be joining a motivated, pro-active team whose aim is to deliver outstanding customer experience.

• Assess all claims within a timely manner
• Constantly strive to improve the customer experience
• Accuracy of all tasks with excellent attention to detail
• Take ownership of every call to avoid escalating to a Team Manager
• Recommend suggestions within process and procedures that impact people & customers
• Responding to internal and external customer emails in a professional manner
• Accurate processing of customer documentation
• Logging and processing payments to customers
• Ensure all company policy and procedures are adhered to
• Carry out additional duties as required by the business
• Assess customer claims on MPI, Gadget and where else required
• Speak to customers via outbound and inbound telephone calls

What do we offer you
· Direct contract with the company
· Working 2 days in office (Amsterdam) and 3 days from home – can be more flexible for the right person
· 38 hours full time over 5 days between Monday and Friday. Operational open hours are from 09.00 and 18.00 and Saturday 09.00 – 17.00
· Working from home allowance + travel to work allowance
· Lots of other great benefits

• premium free pension
• WIA insurance
• care & wellbeing allowance of €45 per month
• €50 on your birthday
  · Up to €2,150 + 13th month + holiday allowance
  · Starting date 20 november

To assess and provide resolution for insurance claims against the terms and conditions of the varying policies, from initial assessment through to resolution and fulfillment. The department is constantly evolving and you will be joining a motivated, pro-active team whose aim is to deliver outstanding customer experience.

• Assess all claims within a timely manner
• Constantly strive to improve the customer experience
• Accuracy of all tasks with excellent attention to detail
• Take ownership of every call to avoid escalating to a Team Manager
• Recommend suggestions within process and procedures that impact people & customers
• Responding to internal and external customer emails in a professional manner
• Accurate processing of customer documentation
• Logging and processing payments to customers
• Ensure all company policy and procedures are adhered to
• Carry out additional duties as required by the business
• Assess customer claims on MPI, Gadget and where else required
• Speak to customers via outbound and inbound telephone calls

What do we offer you
· Direct contract with the company
· Working 2 days in office (Amsterdam) and 3 days from home – can be more flexible for the right person
· 38 hours full time over 5 days between Monday and Friday. Operational open hours are from 09.00 and 18.00 and Saturday 09.00 – 17.00
· Working from home allowance + travel to work allowance
· Lots of other great benefits

• premium free pension
• WIA insurance
• care & wellbeing allowance of €45 per month
• €50 on your birthday
  · Up to €2,150 + 13th month + holiday allowance
  · Starting date 20 november

Job Requirements

• Excellent telephone manner and excellent attention to detail
• Excellent customer service skills
• Strong administration skills
• Ability to learn quickly
• Ability to communicate effectively and professionally in both English and Dutch
• Ability to multi-task, assess priorities and competently handle a variety of activities with a high-degree of accuracy in a fast-paced, deadline-driven environment
• Flexible to adapt to changing priorities
• Intermediate level Microsoft Word, Microsoft Excel
• MBO level
• Knowledge of General Insurance an advantage
• Self-development of knowledge using internal sources
• End to end claims journey knowledge is an advantage

• Excellent telephone manner and excellent attention to detail
• Excellent customer service skills
• Strong administration skills
• Ability to learn quickly
• Ability to communicate effectively and professionally in both English and Dutch
• Ability to multi-task, assess priorities and competently handle a variety of activities with a high-degree of accuracy in a fast-paced, deadline-driven environment
• Flexible to adapt to changing priorities
• Intermediate level Microsoft Word, Microsoft Excel
• MBO level
• Knowledge of General Insurance an advantage
• Self-development of knowledge using internal sources
• End to end claims journey knowledge is an advantage

Based in Amsterdam, international company who protect what matters most to over 300 million customers. And whether it’s automotive support, mobile phone and gadget protection or house and business rental insurance, they are always ready to make sure small problems don’t become big issues. At the company, diversity helps them drive innovation in the global marketplace, and they are strong believers in the strategic value of inclusion and how it improves performance, creates growth opportunities, better aligns us to our clients, and enhances employee engagement.
To achieve this, we believe we must reflect the diversity of the customers we serve

How does the application process work at Unique?
1. You applied for a vacancy.
2. We view your motivation and CV and determine whether you are suitable for the position.
3. If so, we will call you for a telephone interview.
4. After this we invite you for an interview at our location.
5. For some assignments you also make an online assessment. We will indicate this.
6. If we have seen and spoken to each other, you will start a conversation with the company.
7. We will let you know if you have the job and when you can start.

Any questions, please contact Mickael at Mickael.emeraud@unique.nl

We read all the applications that we receive carefully. But due to the large number of applications that we receive on a daily basis we can only respond to the applications that match our client’s requirements. If you have not received a response from us within 5 working days, you have unfortunately not been selected for this position.
Please note that candidates must imperatively have relevant European working entitlements and be based in The Netherlands.

If you would like your CV to be registered in our database, please sign up on our website on www.unique.nl
In the meantime, you can of course already look for more suitable jobs on our website!