CS Coordinator French & Dutch

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Hours per week
36 hours
Contract type
Salary indication
€ 2500,- p/m
Vacancy number

About the job

About the job

Are you passionate about food and have the customer service mindset? We are looking for a full time French/Dutch Customer Service Coordinator for the French and Belgium market to work closely with the Regional Customer Service Manager to provide a single point of contact based on a one stop shop philosophy for customers and colleagues for all order fulfilment issues relating to a nominated group of accounts of a nominated Business Unit/territory. You will advise both internal and external contacts of any issues regarding stock availability and delivery. You will take corrective action as appropriate / ensure corrective action is carried out. The job holder will ensure that the day to day order fulfilment process is executed effectively and efficiently for the nominated accounts

Order Fulfilment includes:

  • Manage customer orders (manual order entry and EDI).
  • Customer contact regarding time slots, delays, out of stocks, documents and complaints.
  • Planning/organising transport.
  • Solve any issues that occur during transport /upon delivery of the goods.
  • Create credit notes for damages.
  • Manage the booking of time slots.
  • Raise Purchase orders in SAP for directs and send to supplier.
  • Contact with suppliers regarding production dates, ETD vessels, documents and so on.
  • Issue all relevant transactions in SAP (and in portal of customer or warehouse if applicable)
  • (Euro) pallet management with relevant hauliers and customers.
  • Raise claims against hauliers and suppliers.
  • Document management (including health certificates and other documents required for import, veterinary check and import).
  • Invoice customers.
  • Create credit notes in case of damages.
  • Check invoices for transport and penalties of customers.

What we offer

Start date March 1st 2020.
Salary indication is between € 2500- €2700 based on 36 hours.
36 hours a week.
You need to speak all three languages French/English/Dutch.
If you are selected for this position your first meeting will be with Unique before we proceed with your application.

For more information please contact Ritsa Wanga Paraskevopoulou at 0648281953 or via email ritsa.paraskevopoulou@uniquemultilingual.com.

Job requirements

MBO+/HBO work and way of thinking level.
Good communication – verbal and written.
Customer empathy.
SAP / Excel /EDI experience.
At least 2 year work experience, preferable within Customer Service FMCG of a professional organisation.
Native French and fluency in Dutch and English.

About the company

One of the UK's leading food and drink brands. It’s delicious meals, snacks and refreshments are enjoyed by millions of people every day. The company is located in Rotterdam.

Job information

Unique Uitzendbureau Rotterdam Blaak

Blaak 6
3011 TA Rotterdam

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