Customer Care Representative German

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Municipality
Amsterdam
Education
Overig
Hours per week
40 hours
Contract type
Tijdelijk met uitzicht op vast
Salary indication
€13.94-15.38
Vacancy number
#1AV0056269

About the job

About the job

  • Build a relationship with clients and help guide them through their digital transformation
  • Understand the client’s business needs and translate this into requirements for their website and digital marketing
  • Manage client requests from inbound and outbound calls and emails
  • Upsell digital marketing services and earn commission
  • Manage customer and order information in our CRM
  • Collaborate with the team, share ideas and best practices to develop and improve our service.
  • Ensure the timely and successful delivery of our digital products.

What we offer

  • Full-time (40 hours) position. tijdelijk contract with 7 months with possible extension
  • 29 to 32k gross per year (incl. holiday pay) + possibility to earn additionally in the form of commissions
  • Possibility to earn additionally ~10% of the salary as a bonus from upselling.
  • A position in which you can develop the cutting-edge digital marketing industry
  • Work with a talented team of experts that will help you develop your skills
  • A fantastic location in Amsterdam!
  • A group of energetic, multicultural colleagues (with over 30 nationalities in a team of 150 people!).

Job requirements

  • Native or near native fluency in German is essential - our clients are business owners in Germany
  • Fluency in English (spoken and written) to communicate with internal stakeholders
  • Experience in customer service, support, or relevant role is desirable but not a must.
  • Experience in sales is a plus but not essential
  • Keen interest in digital marketing with an eagerness to learn and grow
  • Ability to work flexibly, stepping in to help other team members and clients, and work well with others and take on responsibility in an open team environment.
  • Ability to manage multiple tasks while maintain sharp attention to detail.
  • Living in the Netherlands or willing to relocate to Amsterdam.
  • Strong work ethic and team spirit.

About the company

The company is a rapidly growing digital marketing business headquartered out of Amsterdam, with global offices abroad. Their mission is to help small and medium businesses grow through our robust digital marketing solutions which include websites, e-commerce, online advertising, and more. With over 700k digital solutions delivered and over 1M leads generated through our digital advertising campaigns, we are the global leader in providing digital marketing services to SMBs and enterprises.
With the growth in the German market, we are looking for Client Managers to be a part of our fun and energetic team in Amsterdam on a full-time basis. As a direct point of contact, you will understand the client’s needs and help them grow their business through the company’s digital marketing solutions. You’ll get to work with our talented team of digital marketing experts and develop your skills while helping SMBs grow.

Job information

Unique Uitzendbureau Rijswijk

Laan van Nieuw-Oost-Indie 131 d
2593 BM 's-Gravenhage

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