Customer Relationship Coordinator French

Hours per week
40 hours
Contract type
Salary indication
Vacancy number

About the job

About the job

About the job:

This is a hybrid role, part commercial operations and part co-ordination.

On one hand, you’ll be the first point of contact for our business customers:

  • Taking orders and payments;
  • Checking product availability and delivery dates;
  • Generally handling any questions they might have about their orders.

On the other hand, you’ll co-ordinate customer requests and proactively steer them through our internal processes, that includes liaising with external suppliers and depots and with internal colleagues.

It’s a rewarding, responsible position. There’s a high level of ownership and you’ll be able to take pride in delivering orders on time and keeping a portfolio of customers worth several million Euros satisfied. You’ll be educating customers. For example on using our e-commerce app and helping Shell to improve our all-round customer experience by keeping our decision-makers abreast of customers’ ever-changing demands; no one will know our customers better than you.

What we offer

What we offer you:

  • Fulltime employment;
  • A challenging position within a dynamic, well-known and international organization;
  • Diverse trainings and future development possibilities;
  • Competitive salary;
  • A direct contract with the company;
  • 24 holiday days;
  • ADV compensation on top of your salary;
  • Travel expenses reimbursement.

Job requirements

What we need from you:

  • Whilst CRM skills would be ideal, we’re open-minded about your background. This is definitely a learning role and a chance to develop new skills;
  • You will need to be fluent in at least French and English;
  • You’re also familiar with the culture and the business in those countries.

We’re looking for people who’ve proven they can take ownership of tasks and solve issues using their judgement and discretion. With some professional experience, you’ve shown you can work to guidelines and that you’re a positive, helpful team member. Of course, confident communications skills are a must, on paper and in person. You’re a good listener and questioner with attention to detail and the ability to remain courteous to customers, even if you’re dealing with a difficult situation or chasing a late payment.

On top of that, any of the following would be advantageous:

  • GSAP knowledge;
  • A chemicals background – either at work or via your studies;
  • Knowledge of Lean methods;
  • Experience in a customer service role.

About the company

About the company:

Well-known, international company in the oil and gas industry. The office is located in the city center of Rotterdam. The office is easily accessible by public transport, within a five minute walk from the Central Station of Rotterdam.

Apply direct

Job information

Unique Uitzendbureau Shell Rotterdam

Weena 70
3012 CM Rotterdam

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