Do you have excellent communication skills? Are you customer friendly and strong in empathy? Are you also stress resistant and is multitasking your second nature? In that case, you are the customer service agent we are looking for!
As a customer service agent the most important job is to make the customers’ lives easier. You offer the best customer service by phone and email. You will help the German-speaking customers, whenever they want information about orders, deliveries and/or payments. You will answer questions about the online shop and the stores.
At the customer service department of our client in Maastricht, the customer is the most important. Logically, however, the personal approach of the customer service agents is so special. Customers are addressed in an informal way and can ask a wide variety of questions to the customer service agent. Questions about an order that has not been received, a store location or the (non-)obtaining of a certain discount. These are all examples that you will experience on a daily basis. Your main responsibility is to ensure that this organization is the first choice of the customer. You will do this by providing the very best customer service when answering phone calls, emails and via chat.
What we offer
What we offer
Working with great colleagues in a dedicated team is guaranteed. For the position as a customer service agent we can offer you the following:
A market-conform salary and interesting secondary conditions such as discounts for the products, reimbursement of travel-/ home office expenses and meal allowance;
An employment contract of 28 - 38 hours per week;
There is a possibility to earn a permanent contract;
An initial paid training of three weeks, which you will follow from home. However, you should be also be able to work in our center in Maastricht. Currently, you will me expected to come to Maastricht 1-2 days per week;
A company laptop and additional equipment.
As a customer service agent you have a positive attitude and mindset. You are able to cope with a high workload and you work at your best in a team. Furthermore:
You have excellent communication skills in German, both written and spoken. Your English is also on a good level, you will use it on a daily basis;
You have excellent computer skills, a good knowledge of Microsoft applications and/or SAP is a plus;
Previous experience in customer service is a plus;
You are flexible to work, the opening hours are from 8 am until 9 pm on weekdays and from 9 am until 5 pm during the weekend;
You live in the area of Maastricht/Sittard/Aachen and you are in possession of a valid work permit for working in the Netherlands.
About the company
About the company
This organization is one of the biggest fashion companies in the world with a focus on the customer dialogue throughout the customer journey. At the customer service department it's all about the customer. In the beautiful Customer Service Center in the Geusselt in Maastricht they help customers on a daily basis with more than 450 colleagues in 9 different countries and in 6 different languages.
Our application procedure:
How nice that you are still enthusiastic about the vacancy of Customer Service Agent. What are the next steps in this procedure?
From the moment you apply we will contact you as soon as possible. After an introductory interview with Unique we will introduce you to the company. If there is a match you will go on an job interview. Good interview? Congratulations, you are about to get started as a customer service agent!
Do you have any questions about this vacancy or would you like to express your interest by phone, please contact our office in Limburg. You can reach us by calling 043 - 350 29 50.