Customer service agent German and English

Location
Alblasserdam
Work experience
Overig
Hours per week
40
Employment
Fulltime
Salary indication
€2,900 - €3,400
Vacancy Number
2024-19797

What exactly are you going to do

Unique is seeking a motivated and detail-oriented Customer Service Representative for an international fashion company based in Alblasserdam.

Your key responsibilities will be:

  • Provide exceptional customer service to German-speaking countries;
  • Serve as a backup for other markets where English is the preferred language (knowledge of Dutch is a plus);
  • Handle B2B inquiries, order entry, and manage processes from start to finish;
  • Maintain phone and email communication with stores and agents;
  • Support agents with internal sales support and relationship building;
  • Manage complaints and damages with a deep understanding of the product;
  • Assist with debit collection by contacting clients for payments, as needed;
  • Help retailers navigate the online portal and payment platform;
  • Occasionally assist with translations for the website and social media;
  • Participate in the showroom and European shows (e.g., Essen), meeting retailers and presenting new designs.

What do we offer you

We offer a Full-time position for 32 to 40 hours per week with a salary range between €2900-€3400 per month for a 40-hour week. This depends on your knowledge and experience. You will receive benefits including a holiday allowance of 8,33% and a commute allowance of €0.21 per kilometer. This role offers an initial temporary contract through Unique, with the prospect of a permanent position with the client upon satisfactory performance.

If you are passionate about fashion, excel in customer service, and are looking for an opportunity to grow within an international company, we would love to hear from you!

Job Requirements

For the function as customer service agent we require the following:

  • Fluent in German and English; knowledge of Dutch is a plus. Any other additional languages are welcome;
  • Strong attention to detail and a commitment to providing excellent service;
  • Experience in customer service or a related field;
  • Ability to manage multiple tasks and responsibilities efficiently;
  • A fulltime availability of 32-40 hours per week.

About the company

International company in fashion especially in wedding dresses orientated in Alblasserdam. They are easily accessible from Dordrecht and Rotterdam.

We believe in equal opportunities and our vacancies are open to everyone.

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Any questions?

Do you want to know more about the function? Or, for example, working via Unique? Whatever your question, I am available for you.

Ilyas Edir
Visiting address
Unique Uitzendbureau Rotterdam
Blaak 6
3011 TA Rotterdam