Customer Service Manager

Hours per week
36 hours
Contract type
Salary indication
Vacancy number

About the job

About the job

Are you passionate about food and have the customer service mindset? Please apply now.
We are looking for a Customer Service Manager for the French and Belgium market. You are going to work closely with the Regional Customer Service Manager to provide a single point of contact. You will advise both internal and external contacts of any issues regarding stock availability and delivery. You will take corrective action as appropriate / ensure corrective action is carried out. The job holder will ensure that the day to day order fulfilment process is executed effectively and efficiently for the nominated accounts.

For more information please contact Ritsa Wanga Paraskevopoulou at 0648281953 or via email

Order Fulfilment includes:

  • Manage customer orders (manual order entry and EDI).
  • Customer contact regarding time slots, delays, out of stocks, documents and complaints.
  • Planning/organising transport.
  • Solving any issues that occur during transport /upon delivery of the goods.
  • Creating credit notes for damages.
  • Raise Purchase orders in SAP for directs and send to supplier
  • Raise claims against hauliers and suppliers.
  • Document management (including health certificates and other documents required for import, veterinary check and import)
  • Invoicing customers.
  • Create credit notes in case of damages.
  • Checking invoices for transport and penalties of customers.

What we offer

  • Start date immediately
  • Salary indication is between € 2500- €2700 based on 36 hours.
  • Company does not have a parking spot. If you come by car then you need to find a parking place on your own cost.
  • You will receive 25 days a year.
  • You will receive full reimburesement on your travel.
  • 36 hours a week, you discuss the arrangement with the company.
  • You need to speak all three languages French/English/Dutch.
  • You will work directly with the Customer Regional Manager.
  • You can have your lunch downstairs as there is a little lounge coffee area or walk 10 minutes to blaak centre,

For more information please contact Ritsa Wanga Paraskevopoulou at 0648281953 or via email

Job requirements

  • MBO+/HBO work and way of thinking level,
  • Native French and fluency in Dutch and English.
  • It is a formal company, therefore you need to have a business and formal appearance,
  • Good communication – verbal and written
  • Customer empathy.
  • SAP / Excel /EDI experience
  • At least 2 year work experience, preferable within Customer Service FMCG of a professional organisation.
  • Steps for the selection:
    1. If you are selected for this position your first meeting will be with Unique before we proceed with your application.
    2. After your meeting if you are selected by the recuiter you will be introduced to the client.
    3. If you are invited and got hired for the role then your contract will be through Unique for the first 7 months.
    4. We would be more than happy to congratulate you on your first day. Good Luck.

About the company

One of the UK's leading food and drink brands. It’s delicious meals, snacks and refreshments are enjoyed by millions of people every day. The company is located in Rotterdam. The company is well reachable from Rotterdam, Schiedam, Delft, Den Haag, Gouda, Dordrecht.

Apply direct

Job information

Unique Uitzendbureau Rotterdam Blaak

Blaak 6
3011 TA Rotterdam

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