We are looking for an English plus German or Spanish speaker to join our talented team of 20 Customer Service dedicated representatives, coordinating the Scent B2B supplies to all IFF customers in the EAME region. The role of the team is to create and maintain sustainable client-centered relationships with our customers. This is a very interesting and diverse role in one of our biggest locations globally, our production facility located at Tilburg in the Netherlands. This is a challenging role requiring a hands-on, pro-active self-starter that learns quickly and gets things done in an international highly dynamic environment.
You will spend your time...
Responsible of order entry and rescheduling into SAP and pro-actively monitoring the order fulfillment process;
Responding to order-related customer inquiries and facilitating decision making which is; acceptable for both the customer and IFF;
Consistently working on maintaining good understanding, communication and relationship with our Logistic team;
Building sustainable relationships and trust with customer accounts and commercial teams through open and interactive communication;
Ensuring success and customer satisfaction by close monitoring of IFF customer KPI's and score card;
Facilitating regular service reviews with your customer accounts;
Handling customer complaints and credit notes in a timely and professional manner;
Contributing to team effort by accomplishing related results as part of your backup role.
What we offer
What we offer
We offer a position that appeals to your knowledge, passion and skills, in an inspiring, international working environment and with excellent employment conditions including:
Salary in accordance with job table;
Payment of overtime (week, weekend and public holidays) in accordance with the collective labor agreement;
Internally we have a training program, in which we offer you all relevant training, such as GMP, ATEX, working with hazardous substances, etc .;
After a temporary full-time employment, view of a permanent contract.
To be successful in this challenging role you must have 3-5 years of relevant Customer Service experience or a similar position in a multinational company. A Bachelor degree is required. Professionalism, self-development and being a good team player are key values. You will need to demonstrate excellent interpersonal and communication skills. You have good collaboration skills, are a quick learner and able to work with people from all backgrounds and disciplines.
Good computer skills (Excel, Word, Power Point and Outlook). SAP is pre;
Good command of English plus German, both written and spoken;
Excellent communication and presentation skills are crucial, with a high level of professional behavior both internally and externally;
Pro-active, accurate and strong organizational skills;
Flexible, adaptable and manages stress well;
Good interpersonal skills and an ability to work with people from all backgrounds and disciplines to achieve desired objectives. Can deal with people at all levels and cultural diversity;
Competent in the areas of change management, initiative, creativity, assertiveness and decisiveness;
Detail-oriented, can provide deep dive analysis;
Understanding of export documentation process is a pre, good knowledge and understanding of incoterms;
Ability to multi-task, prioritize and manage time effectively;
Be a team player and have the ability to listen, comprehend and effectively communicate to obtain positive results.
About the company
About the company
We are the catalyst for discoveries that spark the senses and transform the everyday. It. is a leading innovator of sensorial experiences that move the world. At the heart of our company, we are fueled by a sense of discovery, constantly asking "what if?" That passion for exploration drives us to co-create unique scents and tastes in fine fragrances and beauty, detergents and household goods, as well as beloved foods and beverages.