Customer Service Representative- Dutch and English speaker.

Municipality
Rotterdam
Education
HBO
Hours per week
40 hours
Contract type
Vast
Salary indication
€ 3000,- p/m
Vacancy number
#2019013960

About the job

About the job

As a Customer Service Representative you are responsible for serving a defined group of industrial customers by managing a commercial relationship. By working closely with other departments within the company (logistics, sales, HSSE, finance and other) you ensure that the full range of services is provided to your customers. Together with the Account Executive, you form a well-functioning Customer Team.

In the role of CSR your responsibilities are:

  • Act as a first point of contact for processed orders, queries and complaints, including order capture, commitment to orders, resolution of obstacles to commitment, order amendments, invoicing, cash collection, managing complaints, indirect tax and export related issues;
  • Keeping customer master data up to date, in system and in files;
  • Making sure that control, legal and fiscal requirements are met and that evidences/ authorizations are kept for audit purpose;
  • Liaising with haulers, transport- and supply coordinators, and supply points to ensure the customer orders are fulfilled safely, satisfactorily and problems are resolved efficiently and timely;
  • You occasionally manage stock levels at customer sites, either as consignment stock or through a supplier managed inventory system;
  • Having ownership over the cash collection process;
  • Proactively ensure that credit issues are resolved with support from the credit organization;
  • Run the receivables processes smoothly and overdue payments collected effectively, without risking the relationship with customers;
  • Working with e- Commerce tools, you assist customers with questions concerning these tools and actively promote e-Commerce;

What we offer

  • Challenging fulltime and long-term position within a dynamic and international organization;
  • Diverse trainings and future development possibilities;
  • 6-months Unique contract with possibility of extension;
  • 24 holiday days;
  • ADV compensation on top of the gross hourly salary;
  • Travel expenses reimbursement;
  • Possibility of receiving a direct permanent contract with the company.

Job requirements

Requirements:

  • Two to six years of experience in a business-to-business customer service role;
  • Excellent Dutch and English language skills;
  • Able to build and maintain customer intimacy, mainly by telephone;
  • Provide differentiated services to segmented customers;
  • Respect for different cultures in order to maintain a 'local touch' for customers served from a customer center typically outside their country;
  • Take an active part in contributing to best practice sharing within customer centers;
  • Team player;
  • Well organized and able to multitask and set priorities.

About the company

International company in the oil and gas industry based in Rotterdam.

Apply direct

Job information

Unique Uitzendbureau Shell Rotterdam

Weena 70
3012 CM Rotterdam

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