Dutch and German speaking Customer Relationship Coordinator

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Municipality
Amsterdam
Education
HBO
Hours per week
40 hours
Contract type
Vast
Salary indication
€ 3000,- p/m
Vacancy number
#2019005460

About the job

About the job

JOB DESCRIPTION

We’re looking for enthusiastic, naturally helpful multi-lingual colleagues to help us talk our customers’ language. It’s a great chance if you want to take on more responsibility and develop first-class CRM skills.

What’s the role?

This is a hybrid role – part commercial operations and part co-ordination. On one hand, you’ll be the first point of contact for our business customers: taking orders and payments, checking product availability and delivery dates, and generally handling any questions they might have about their orders. On the other hand, you’ll co-ordinate customer requests and proactively steer them through our internal processes – that includes liaising with external suppliers and depots, and with internal colleagues.

It’s a rewarding, responsible position – there’s a high level of ownership and you’ll be able to take pride in delivering orders on time and keeping a portfolio of customers worth several million Euros satisfied. You’ll be educating customers – for example on using our e-commerce app – and helping Shell to improve our all-round customer experience by keeping our decision-makers abreast of customers’ ever-changing demands; no one will know our customers better than you.

What we offer

We offer an interesting full-time and long-term role with future development possibilities.

Job requirements

What we need from you

Whilst CRM skills would be ideal, we’re open-minded about your background –
this is definitely a learning role and a chance to develop new skills. You will need to be fluent in at least a couple of the following languages: German; English, French, Spanish, Italian, Russian, Polish, Dutch; you’re also familiar with the culture and the business in those countries.

We’re looking for people who’ve proven they can take ownership of tasks and solve issues using their judgement and discretion. With some professional experience, you’ve shown you can work to guidelines and that you’re a positive, helpful team member. Of course, confident communications skills are a must, on paper and in person. You’re a good listener and questioner with attention to detail and the ability to remain courteous to customers – even if you’re dealing with a difficult situation or chasing a late payment.

On top of that, any of the following would be advantageous:

  • GSAP knowledge
  • A chemicals background – either at work or via your studies
  • Knowledge of Lean methods
  • Experience in a customer service role

About the company

International company in the oil and gas industry based in Rotterdam.

Job information

Unique Uitzendbureau Shell Rotterdam

Weena 70
3012 CM Rotterdam

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