English Customer Service Representative

Hours per week
39 hours
Contract type
Salary indication
Vacancy number

About the job

About the job

For one of our international clients in Ridderkerk we are currently looking for a permanent full time Customer Service Representative. You will be responsible for handling customer service, shipping and administration. We are looking for a proactive colleague who is hands-on. You have energetic, positive, and flexible attitude with a quick learning ability. The position reports to the Customer Service Manager.

  • Enter and confirm all orders received into the system clearly, correctly, and timely.
  • Understand and process required export documentation, including proformas, invoices and other
    shipping documents.
  • Plan shipments, work with warehouse and manage shipping agents to resolve any logistics issues
    related to accounts and ensure all invoices and other documents are correct.
  • Assist in resolving issues concerning, but not limited to orders, shipments, mis-shipments and
  • Serve as a liaison between customer and various internal departments related to orders,
    production, expedites (over-due orders), inventory, invoicing and shipping issues.
  • Troubleshoot and resolve non-routine customer complaints in cooperation with relevant personnel.
  • Cooperation with Sales, Marketing, Technical Management, Pricing and Supply Chain to ensure
    seamless coordination in maximizing service and responsiveness to end customers.
  • Strive for internal and external customer satisfaction through continuous improvement of people
    processes and products.

For more information, please contact Ritsa Wanga Paraskevopoulou at ritsa.paraskevopoulou@unique.nl

What we offer

  • You will start on 1 year contract via Unique, with intension of a permanent contract.
  • Full time based on 38,75 hours p/w.
  • Salary is between € 2800 - € 3000 based on experience.
  • Travel costs based on € 0,19 cents per km.
  • The location is in Ridderkerk, busses are available to the location.
  • Access to an online training portal with more than 130 training courses for your personal and professional development.

Job requirements

  • Working experience in order handling, customer service, shipping, and administration.
  • Familiar with the use of Incoterms 2020.
  • Familiar with different Payment terms e.g., Payment before Delivery, Documentary Collection and
    Letters of Credit.
  • Service-minded, co-operative, and structured.
  • Team player with ability to work independently.
  • Fluency in English. Knowledge of any other language is an advantage.
  • Experienced user of Word, Excel, and Outlook – experience in the use of M3/KSD/Salesforce is an

About the company

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Job information

Unique Uitzendbureau Rotterdam Blaak

Blaak 6
3011 TA Rotterdam

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