English Customer Service Representative

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Municipality
Ridderkerk
Education
HBO
Hours per week
39 hours
Contract type
Vast
Salary indication
€2,800-3,000
Vacancy number
#1AV0103369

About the job

About the job

For one of our international clients in Ridderkerk we are currently looking for a permanent full time Customer Service Representative. You will be responsible for handling customer service, shipping and administration. We are looking for a proactive colleague who is hands-on. You have energetic, positive, and flexible attitude with a quick learning ability. The position reports to the Customer Service Manager.

  • Enter and confirm all orders received into the system clearly, correctly, and timely.
  • Understand and process required export documentation, including proformas, invoices and other
    shipping documents.
  • Plan shipments, work with warehouse and manage shipping agents to resolve any logistics issues
    related to accounts and ensure all invoices and other documents are correct.
  • Assist in resolving issues concerning, but not limited to orders, shipments, mis-shipments and
    returns.
  • Serve as a liaison between customer and various internal departments related to orders,
    production, expedites (over-due orders), inventory, invoicing and shipping issues.
  • Troubleshoot and resolve non-routine customer complaints in cooperation with relevant personnel.
  • Cooperation with Sales, Marketing, Technical Management, Pricing and Supply Chain to ensure
    seamless coordination in maximizing service and responsiveness to end customers.
  • Strive for internal and external customer satisfaction through continuous improvement of people
    processes and products.

For more information, please contact Ritsa Wanga Paraskevopoulou at ritsa.paraskevopoulou@unique.nl

What we offer

  • You will start on 1 year contract via Unique, with intension of a permanent contract.
  • Full time based on 38,75 hours p/w.
  • Salary is between € 2800 - € 3000 based on experience.
  • Travel costs based on € 0,19 cents per km.
  • The location is in Ridderkerk, busses are available to the location.
  • Access to an online training portal with more than 130 training courses for your personal and professional development.

Job requirements

  • Working experience in order handling, customer service, shipping, and administration.
  • Familiar with the use of Incoterms 2020.
  • Familiar with different Payment terms e.g., Payment before Delivery, Documentary Collection and
    Letters of Credit.
  • Service-minded, co-operative, and structured.
  • Team player with ability to work independently.
  • Fluency in English. Knowledge of any other language is an advantage.
  • Experienced user of Word, Excel, and Outlook – experience in the use of M3/KSD/Salesforce is an
    advantage.

About the company

One of the world’s leading companies for environmentally responsible production of
materials.

Job information

Unique Uitzendbureau Rotterdam Blaak

Blaak 6
3011 TA Rotterdam

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