English Customer Service Representative

For one of our international clients in Ridderkerk we are currently looking for a permanent full time Customer Service Representative. You will be responsible for handling customer service, shipping and administration. We are looking for a proactive colleague who is hands-on. You have energetic, positive, and flexible attitude with a quick learning ability. The position reports to the Customer Service Manager.

• Enter and confirm all orders received into the system clearly, correctly, and timely.
• Understand and process required export documentation, including proformas, invoices and other
  shipping documents.
• Plan shipments, work with warehouse and manage shipping agents to resolve any logistics issues
  related to accounts and ensure all invoices and other documents are correct.
• Assist in resolving issues concerning, but not limited to orders, shipments, mis-shipments and
  returns.
• Serve as a liaison between customer and various internal departments related to orders,
  production, expedites (over-due orders), inventory, invoicing and shipping issues.
• Troubleshoot and resolve non-routine customer complaints in cooperation with relevant personnel.
• Cooperation with Sales, Marketing, Technical Management, Pricing and Supply Chain to ensure
  seamless coordination in maximizing service and responsiveness to end customers.
• Strive for internal and external customer satisfaction through continuous improvement of people
  processes and products.

For more information, please contact Ritsa Wanga Paraskevopoulou at ritsa.paraskevopoulou@unique.nl