First line trading IT Support

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MBO 3/4
Hours per week
40 hours
Contract type
Tijdelijk met uitzicht op vast
Salary indication
Vacancy number

About the job

About the job

General Position Definition

The Trader Support Team provides dedicated ‘on the floor’ IT support to Trading and Commercial staff in Rotterdam and one day per week in The Hague. The team acts as a first point of contact for all Trading IT issues at this location.

Position description - Purpose

Support Analysts are expected to maintain operational effectiveness within a trading environment. They provide first line IT support for PC hardware and networking systems, standard Microsoft Office packages, various specific packages in use by the Trading community for specific analytical purposes, a variety of external data, on-line trading systems services and all “in-house” systems essential for the Trading network to function. To fulfil this role, they need to be familiar with all major Trading systems, and also with the way in which these are used by the Business to facilitate their work. They are also required to liaise with the Global IT Helpdesk and other IT Teams and external Vendors, on such issues that cannot be addressed within the Trader Support team.


  • Provide effective IT support, and resolve immediate and sustained operation issues, so as to minimise impact
  • Maintain good working relationship with stakeholders such as the Trading business users, IT service partners, vendors, and IT management
  • Work with the internal Service Assurance team and other Operational Teams, to coordinate effective resolutions to operational issues
  • Ensure that all required security, compliance and equipment demand processes and procedures are followed
  • Facilitate local deployment of software and hardware rollouts, as required
  • Provide support during the regional annual Business Continuity tests
  • Maintaining a very high level of service un the trading environment
  • Balancing satisfying user requests while supporting and adhering to the IT policies

Working Hours
8 hours per day working shifts to accommodate core support hours of 08:30 – 18:00.

What we offer

We offer an interesting full time role in a dynamic and an international company. In the future there might be a possibility of receiving a direct contract with the company.

Job requirements

Experience and Qualifications required

  • Excellent English language skills
  • Significant desktop or infrastructure support experience, preferably in an End-User environment
  • Excellent customer-facing, interpersonal and communication skills
  • Ability to deal with business and IT management at all levels
  • Ability to prioritise in a demanding environment with multiple deliverables.
  • Affinity with both technology and business processes.
  • Experience with call-logging systems (e.g. Service Now)
  • Must be a self-starter, reliable and able to work with minimum supervision.
  • Sound knowledge of MS Office products and Windows 7/10 Operating System
  • Exposure to Market Data Feeds (e.g. Reuters/Bloomberg)
  • A relevant IT qualification (e.g. bachelor degree level)
  • Knowledge of support processes and ITIL certification

About the company

One of the largest International company in the oil & gas industry based in Rotterdam. The support is given to approximately 200 collegues in Rotterdam and The Hague. The position is office based.

Job information

Shell Weena 2

Weena 70
3012 CM Rotterdam

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