German Customer Account Specialist

Hours per week
Salary indication
€ 2.800 - € 3.400
Vacancy Number

What exactly are you going to do

The Customer Service Account Specialist position is the prime contact for order related activities and is responsible for ensuring customer loyalty by effectively managing the order process. The role will interact with multiple departments across the organization and will be responsible for taking on the challenges of balancing customer and business needs.


  • Serve as prime contact for order related activities.
  • Build and maintain business relationships with customers through multiple communication channels.
  • Work with associates within department and across the organization to achieve optimal customer satisfaction.
  • Input new order requests and manage modifications and cancellations for both manual and electronic orders communications.
  • Coordinate with plants to support on-time order shipment and manage order issues to assure that they are clear for shipment.
  • Facilitate new business approvals and set up and maintain accurate customer address, contact information, and customer specific requirements.
  • Ensure appropriate delegation of authority is documented and followed and perform all duties in compliance with company policies and procedures.
  • Facilitate actions between multiple departments to meet customer specific needs.
  • Inform sales representatives of current customer activity and order statuses as appropriate.
  • Work in partnership with the credit department and plants to ensure orders are invoiced and processed in a timely manner.
  • Responsible for accurate customer address and contact information as well as keep customer specific requirements file updated.
  • Communicate proactively with customers on requirements, order status, forecast, open complaints, etc to ensure customer satisfaction.
  • Cross-train and provide backup for other customer service team associates as required.
  • Manage customer invoice process, as needed.
  • Participate in both internal and external order management audits.

For more information you may contact Zelyn Honingh at or 06-23-222867

What do we offer you

  • It is a fulltime role based on 40 hours p/w (Hybrid work set up)
  • Start date immediately.
  • Salary between € 2800- €3400 gross per month depending on experience.
  • Amazing team with a great team spirit.
  • Direct employment with the company based on a 1 year contract.
  • 25 days holiday
  • Travel costs reimbursement
  • Easy to access by car or Public Transport.

Job Requirements

  • MBO/HBO degree or equivalent combination of education
  • Should have strong oral and written communication skills.
  • Ability to work effectively in a fast paced, international, multicultural environment.
  • Must possess strong organization skills & be very detail oriented with the ability to adapt to changing priorities.
  • Customer oriented mind set.
  • Ability to work well with others to accomplish common goals.
  • Experience working with Microsoft Excel and Word.
  • SAP experience is a plus.
  • Must be fluent in English & German Languages.
  • Other languages, such as Italian, French or Spanish are a plus.

About the company

International company in Pernis

How does the application process work at Unique?
1. You applied for a vacancy.
2. We view your motivation and CV and determine whether you are suitable for the position.
3. If so, we will call you for a telephone interview.
4. After this we invite you for an interview at our location.
5. For some assignments you also make an online assessment. We will indicate this.
6. If we have seen and spoken to each other, you will start a conversation with the company.
7. We will let you know if you have the job and when you can start.

We read all the applications that we receive carefully. But due to the large number of applications that we receive on a daily basis we can only respond to the applications that match our client’s requirements. If you have not received a response from us within 5 working days, you have unfortunately not been selected for this position.

Please note that candidates must imperatively have relevant European working entitlements and be based in The Netherlands.

If you would like your CV to be registered in our database, please sign up on our website on
In the meantime, you can of course already look for more suitable jobs on our website!

Apply for this vacancy

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Any questions?

Do you want to know more about the function? Or, for example, working via Unique? Whatever your question, I am available for you.

Zelyn Honingh
Visiting address
Unique Uitzendbureau Rotterdam
Blaak 6
3011 TA Rotterdam