German Customer Service Account Specialist

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Municipality
Pernis
Education
HBO
Hours per week
40 hours
Contract type
Vast
Salary indication
€3,000-3,400
Vacancy number
#1AV0097125

About the job

About the job

For one of our top clients in Rotterdam we are looking for a full time Customer Service Account Specialist. The Customer Service Account Specialist position is the prime contact for order related activities and is responsible for ensuring customer loyalty by effectively managing the order process. The role will interact with multiple departments across the organization and will be responsible for taking on the challenges of balancing customer and business needs.

Job Responsibilities:

  • Serve as prime contact for order related activities.
  • Build and maintain business relationships with customers through multiple communication channels.
  • Work with associates within department and across the organization to achieve optimal customer satisfaction.
  • Input new order requests and manage modifications and cancellations for both manual and electronic orders communications.
  • Coordinate with plants to support on-time order shipment and manage order issues to assure that they are clear for shipment.
  • Facilitate new business approvals and set up and maintain accurate customer address, contact information, and customer specific requirements.
  • Ensure appropriate delegation of authority is documented and followed and perform all duties in compliance with company policies and procedures.
  • Facilitate actions between multiple departments to meet customer specific needs.
  • Inform sales representatives of current customer activity and order statuses as appropriate.
  • Work in partnership with the credit department and plants to ensure orders are invoiced and processed in a timely manner.
  • Responsible for accurate customer address and contact information as well as keep customer specific requirements file updated.
  • Communicate proactively with customers on requirements, order status, forecast, open complaints, etc to ensure customer satisfaction.
  • Cross-train and provide backup for other customer service team associates as required.
  • Manage customer invoice process, as needed.
  • Participate in both internal and external order management audits.Serve as prime contact for order related activities.
  • Build and maintain business relationships with customers through multiple communication channels.
  • Work with associates within department and across the organization to achieve optimal customer satisfaction.
  • Input new order requests and manage modifications and cancellations for both manual and electronic orders communications.
  • Coordinate with plants to support on-time order shipment and manage order issues to assure that they are clear for shipment.
  • Facilitate new business approvals and set up and maintain accurate customer address, contact information, and customer specific requirements.
  • Ensure appropriate delegation of authority is documented and followed and perform all duties in compliance with company policies and procedures.
  • Facilitate actions between multiple departments to meet customer specific needs.
  • Inform sales representatives of current customer activity and order statuses as appropriate.
  • Work in partnership with the credit department and plants to ensure orders are invoiced and processed in a timely manner.
  • Responsible for accurate customer address and contact information as well as keep customer specific requirements file updated.
  • Communicate proactively with customers on requirements, order status, forecast, open complaints, etc to ensure customer satisfaction.
  • Cross-train and provide backup for other customer service team associates as required.
  • Manage customer invoice process, as needed.
  • Participate in both internal and external order management audits.

PLEASE NOTE: For this position you need to speak German.

For more information please contact Ritsa Paraskevopoulou Wanga at ritsa.paraskevopoulou@unique.nl

What we offer

  • It is a fulltime role based on 40 hours p/w.
  • Start date immediately.
  • Salary between € 2800- €3400 gross per month depending on experience.
  • Amazing team with a great team spirit.
  • Direct employment with the company based on 1 year contract.
  • 25 days holiday +11 ADV days.
  • Travel costs paid ( minimum and max amount of km).
  • Easy to access by car or Public Transport.

Job requirements

  • MBO/HBO degree or equivalent combination of education
  • Excellent in English and German.
  • Should have strong oral and written communication skills.
  • Ability to work effectively in a fast paced, international, multicultural environment.
  • Must possess strong organization skills & be very detail oriented with the ability to adapt to changing priorities.
  • Customer oriented mind set.
  • Ability to work well with others to accomplish common goals.
  • Experience working with Microsoft Excel and Word.
  • SAP experience is a plus.
  • Other languages, such as Italian, French or Spanish are a plus

About the company

Through a broad range of thermoset technologies and specialty products, we serve and support customers in a diverse range of applications and industries.

Job information

Unique Uitzendbureau Rotterdam Blaak

Blaak 6
3011 TA Rotterdam

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