We are currently looking for a full time permanent Move Manager to work for one of our clients in the heart of Rotterdam. The Move Manager acts as the primary point of coordination providing service delivery to our clients and their assignees whilst maintaining the highest level of customer service.
The Move Manager will be the first point of contact for the moving aspects of an employee’s relocation. They will support and organize the movement of household goods and personal items for our client’s assignees. They will be responsible for guiding the employee through the process ensuring that you provide an excellent level of customer service. The Move Manager will have strong organisation skills, problem-solving abilities, cultural awareness and time management abilities.
Set move expectations and proactively anticipate the customer’s needs. Handle customer inquiries with a sense of urgency and empathy.
Phone and e-mail transferee and/or accounts wherever they might be globally, involves occasionally working outside of standard business hours. Summer is our busy season, and customers sometimes need us outside of regular working hours.
Manage and monitor customer expectations, requests and issues timely and effectively.
Maintain minimum quality service score as defined by our IMC Scorecard.
Full accountability for the success of each assigned move.
Coordinate and communicate the logistics, pricing, move details and troubleshoot/resolve any process glitches.
Phone and e-mail agent contact with overseas household goods moving agents.
Phone and e-mail contact with our supply chain in the US/Canada/Overseas (steamship lines, port brokers, truckers).
Communicate and report back to national accounts/bookers as required
Identify areas for enhancement or improvement; work with management to systematically resolve.
Coordinate with various departments such as accounts payable, accounts receivable, billing, claims network management and account management to ensure proper completion of all aspects of a move.
Follow pre-defined move management process and our proprietary workflow system tasks as defined by the book of business and shipment workflow.
Anticipate, plan and ensure the most efficient and cost-effective shipment routing based on customer requirements.
Select and coordinate with the best household goods movers at origin and destination, truckers and freight lines (ocean/air/road) to best forward the shipment according to account requirements.
Partner with customs and other governmental agencies as required.
Mitigate adverse financial impact of problematic situations through use of technical knowledge, established business contacts and persistence.
For more information please contact Ritsa Wanga Paraskevopoulou at 06-48281953 or send an email to email@example.com
What we offer
What we offer
Holiday Allowance – 24 Days
Travel Allowance (depending on location)
Occupational Health Access
Employee Assistance Programme
Online Gym Membership
Collective Health Insurance Discount
3.5 ATV days
Hybrid Working (3 days office, 2 days from home
Salary 2500 – 3000 Euros, gross
Bachelors/graduate degree preferred
Fluency in Dutch and English
Minimum 2 years of industry/freight forwarding experience OR 3 years of related customer service experience
Basic geographical knowledge would be an advantage
Strong analytical skills: understanding of rev, expense margin, basic math (calculate weight, density, CWT, rates, etc), data-based problem solving
Ability to identify potential problems and develop creative solutions without immediate direction or supervision
Excellent written and verbal communication skills
Strong organizational skills; the ability to function as part of a team while acting as a self-starter
Ability to manage deadlines, multi-task and operate in a fast-paced environment
Strong presentation skills, business etiquette and interpersonal skills
PC proficiency – Word, Excel, PowerPoint, Outlook and job-related systems