IT Customer Service

Hours per week
40 hours
Contract type
Salary indication
Vacancy number

About the job

About the job

As a 2nd line technical support member you provide technical support to internal employees, assisting them with PC, Server, networking and hardware problems via phone, email or onsite visits.

  • To provide 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service;
  • To ensure that all SLA’s are met;
  • To work effectively and productively with 3rd line support;
  • To take ownership of user problems, perform a technical diagnosis and fix the issue either remotely or on-site;
  • To document all calls on the call logging system;
  • To maintain user security on all systems;
  • Supporting users in the use of Computer equipment by providing necessary training and advice.

What we offer

What do we offer?

  • A varied job and good terms of employment;
  • Education and great career opportunities;
  • Salary in line with the market, depending on age and experience;
  • The prospect of permanent employment;
  • Good working conditions.

Job requirements

  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 10;
  • Networking Experience (LAN, WAN, Wi-Fi);
  • Knowledge of Active Directory (AD);
  • Experience troubleshooting MS Office 2016 / Office 365;
  • Remote Access tools;
  • Exceptional Problem Management skills, able to investigate trends, to apply a methodical approach to identify root cause and suggestions for solution;
  • Exceptional Customer Service skills;
  • Proven experience working within IT service delivery;
  • Excellent troubleshooting and problem-solving skills;
  • Good understanding of PC hardware and software set-up and configuration and TCP/IP networking skills;
  • Excellent telephone manner;
  • MCP certification would be desirable.

About the company

EUROCONTROL is a pan-European, civil-military organisation dedicated to supporting European aviation. The organisation was created in 1960 and counts over 41 Members States from across Europe and 2 Comprehensive Agreement States (Morocco and Israel).

EUROCONTROL is committed to the European Union’s vision for a Single European Sky and we support our Member States and our stakeholders (including air navigation service providers, civil and military airspace users, airports and aircraft/equipment manufacturers) in a joint effort to make aviation in Europe safer, more efficient, more cost-effective and with a minimal environmental impact. Over 1,900 highly qualified professionals work at EUROCONTROL, deploying their expertise to address ATM challenges. Their offices are based in Belgium with specialised sites in France (Research & Development), Luxembourg (Training) and Maastricht (Air Traffic Control).

Apply direct

Job information

Unique Uitzendbureau Maastricht

Stationsstraat 21
6221 BN Maastricht

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