A Customer Service Associate is responsible for providing a complete service to our customers which primarily is call taking but does include policy administrating, data upload and claims assessing of moderate complexity in line with the company’s standards.
Wat ga je doen?
Maintains contact with customers and intermediaries in relation to questions about premium or policies. Carries out surveys in relation to customer satisfaction. Answers telephone calls -1st line- providing services to customers.
Mailing setup; ensures that the customer get informed about their renewal
Data upload including error correction
Archives documents. Processes policies, requests and cancellations. Processes and controls commission statements. Processes data in intermediary administration. Maintain and display a thorough understanding of products, services and procedures. This to be reflected in all activities carried out.
Keeping up-to-date with TWG product knowledge. Supports actions in relation to introduction of new programs. Broad knowledge of companies’ products. Processes all administration regarding claim handling. Communicate information in a responsible, effective and timely manner (both verbal and written).
Demonstrates ability to interact and cooperate with all company employees. Adheres to all company policies, procedures and business ethics codes. Other duties as assigned. Supports actions in relation to introduction of new programs and initiatives.’
Maintains and contributes to the Treating Customers Fairly (TCF) program.
Maintain effective skills by undertaking a variety of tasks ranging from call taking, policy administration and claims assessing..
What we offer
What we offer
Direct contract with company, first 7 months then extended (indefinite contract possible)
Fulltime contract with 38 hours per week
Monday – Friday between 8 and 5:30 (per shifts)
Salary 2150 + 13th month + 8% holidays
2 days office, 3 days home
Training on site and then working from home (laptop provided)
Contribution to health insurance
28 days holidays
A net home - work travel allowance based on your travel distance; This allowance has been temporally suspended due to new governmental tax regulations and may be reinstaed at a later date
A premium free pension;
A premium free WIA insurance;
Attention for your personal development;
Excellent customer service skills
Strong administration skills
Ability to learn quickly
Ability to communicate effectively and professionally
Ability to multi-task, assess priorities and competently handle a variety of activities with a high-degree of accuracy in a fast-paced, deadline-driven environment
Flexible to adapt to changing priorities
Proficient in English and Italian - verbal and in writing. Additional fluency in German or another European language required
Proficiency in Dutch is desirable but not essential
Intermediate level Microsoft Word, Microsoft Excel
Be able to work under pressure
Knowledge of General Insurance
About the company
About the company
Based in Amsterdam, one of the biggest businesses you’ve probably never heard of has some very big finance opportunities for people with big ambition. An innovative Fortune 500 company with 15,000 colleagues around the world, who protect what matters most to over 300 million customers. And whether it’s automotive support, mobile phone and gadget protection or house and business rental insurance, we are always ready to make sure small problems don’t become big issues. At the company, diversity helps us drive innovation in the global marketplace, and we are strong believers in the strategic value of inclusion and how it improves performance, creates growth opportunities, better aligns us to our clients, and enhances employee engagement.
To achieve this, we believe we must reflect the diversity of the customers we serve.
How does the application process work at Unique?
1. You applied for a vacancy.
2. We view your motivation and CV and determine whether you are suitable for the position.
3. If so, we will call you for a telephone interview.
4. After this we invite you for an interview at our location.
5. For some assignments you also make an online assessment. We will indicate this.
6. If we have seen and spoken to each other, you will start a conversation with the company.
7. We will let you know if you have the job and when you can start.
We read all the applications that we receive carefully. But due to the large number of applications that we receive on a daily basis we can only respond to the applications that match our client’s requirements. If you have not received a response from us within 5 working days, you have unfortunately not been selected for this position.
Please note that candidates must have relevant European working entitlements and be based in The Netherlands.
If you would like your CV to be registered in our database, please sign up on our website on www.unique.nl
In the meantime, you can of course already look for more suitable jobs on our website!