Klantenservice Den Haag

Location
'S-Gravenhage
Work experience
Overig
Hours per week
40
Employment
Fulltime
Salary indication
€3,200 - €3,400
Vacancy Number
2024-17977

What exactly are you going to do

The Customer Services department consists of nine employees. They are responsible for answering all customer inquiries via email, chat, and phone from the Service Center. Additionally, the department offers various services for entrepreneurs, such as consultation hours and webinars, and conducts customer research.

We are looking for a colleague who enjoys answering questions and helping people move forward. As a Customer Services Officer, you are in daily contact with our customers and answer all kinds of questions about our services. You listen well, are patient, and can empathize with others.

  • *Customer Contact**
  • You are the first point of contact for all customer inquiries.
  • You proactively answer customer questions through all our service channels (phone, email, chat, social media).
  • You guide customers in applying for the products and services we offer.
  • You also focus on product owners, end users, and suppliers in your work. This means you advise and support product owners and end users, maintain contact with suppliers, and manage them when necessary.
  • *Information and Promotion**
  • You promote additional services of our organization, for example, at the Chamber of Commerce (KVK) and at networking events.
  • You explain our additional services, such as the i-DEPOT.
  • You provide input for relevant content in the content team.
  • You make improvement proposals.
  • You provide input for the optimization of processes.
  • You keep reports of, for example, the number of calls, emails, and answered tickets.

What do we offer you

  • *What do we offer you**
  • A temporary contract (initially) with 40 vacation days per year.
  • Excellent primary and secondary employment conditions, with a salary between €3200-€3400 gross.
  • An internal training program.
  • A monthly social gathering and fun events, such as our movie night and game night.
  • An international and inspiring work environment where your development is a priority.
  • A healthy work-life balance.
  • And you will be working at a 'Great Place To Work' certified organization.

Job Requirements

  • *Who are you?**
  • At least MBO/Vocational Secondary Education work and thinking level.
  • Two to three years of experience in a call center.
  • Your knowledge and writing skills in Dutch and English are good (if you also speak French, that is a great advantage!).
  • You enjoy figuring things out.
  • You listen well and keep a cool head.
  • You are willing to work 40 hours (32 hours in consultation).

About the company

  • *About the company**
    The company is an official institution in the Benelux that registers trademarks and designs. Our main task is to ensure that entrepreneurs in the Benelux protect their intellectual property. The company employs 80 people.
    You will work form our office in Den Haag easy to reach by OV and car.
We believe in equal opportunities and our vacancies are open to everyone.

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Any questions?

Do you want to know more about the function? Or, for example, working via Unique? Whatever your question, I am available for you.

Mickael Emeraud
Visiting address
Unique Uitzendbureau Den Haag
Laan van Nieuw-Oost-Indie 131 d
2593 BM 's-Gravenhage