Service Desk employee

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Municipality
Rijswijk
Education
HBO
Hours per week
30 hours
Salary indication
€2,200-2,500
Vacancy number
#1AV0094921

About the job

About the job

Are you someone who likes to interact with various departments, and who likes to take care of various requests and wishes?
You role is not routine from registering and forwarding reports to administrative work and operating the telephone exchange.

In the position of Facility Professional / Service Desk employee you are the 1st point of contact for all facility matters for the users of the building and suppliers. You have contact with various departments within the company and you do not lose sight of monitoring the processes and the aftercare of customer requests. The Service Line team, consisting of 6 colleagues. The working hours are between 07:30 and 18:00.

  • Registering requests, complaints, wishes, information and malfunction reports (by telephone or e-mail)
  • Ensuring that these are followed up in the FMIS system.
  • Handling of reports: thanks to you, all reports reach the right practitioner, the processing time of reports is monitored and there is proactive communication about the progress that suits the customer.
  • Verifying all completed reports with the applicants to check whether the problem has actually been solved.
  • Operating the telephone exchange: you are the entrance for incoming telephone traffic.
  • Booking online meetings via Outlook and Zoom: you ensure that all details are entered correctly and that the invitation is sent to the correct contacts.

What we offer

  • A contract for 24 to 40 hours a week (with possibility to permanent employment). Your working days are Monday to Friday. The first contract will be around 7 months with possibility to an extension. tijdelijk en/of vast contract.
  • The starting salary is a minimum of €2,100 to a maximum of €2,500 gross per month based on 40 hours per week (depending on experience and education);
  • Travel costs from home to work are fully reimbursed (19 cents per km or your public transport costs);
  • 8% holiday allowance and you get 25 holiday days based on full-time employment;
  • A nice internal organization that considers it important to invest in the growth and ambitions of professionals. We therefore organize several inspiration sessions throughout the year;
  • We also offer an online platform where courses are offered to further develop you. These are both job content courses and courses to promote your personal development;
  • We invest in emergency response certification to create a safe working environment;

Job requirements

  • You are socially and communicatively strong.
  • You maintain and build good relationship with the customer and suppliers, that is important that you are flexible and solution-oriented
  • You have experience in a service function or have completed a relevant study (in the direction of facility management or similar).
  • Fluency in English.
  • You speak French and Dutch will be the best
  • You have computer skills and pick up new systems and programs (such as MS office and FMIS) quickly

About the company

The company is protecting researchers and inventors from all around the world to obtain protection for their inventions. The working location is Rijswijk next to Den Haag.

How does the application process work at Unique?
1. You applied for a vacancy.
2. We view your motivation and CV and determine whether you are suitable for the position.
3. If so, we will call you for a telephone interview.
4. After this we invite you for an interview at our location.
5. For some assignments you also make an online assessment. We will indicate this.
6. If we have seen and spoken to each other, you will start a conversation with the company.
7. We will let you know if you have the job and when you can start.

We read all the applications that we receive carefully. But due to the large number of applications that we receive on a daily basis we can only respond to the applications that match our client’s requirements. If you have not received a response from us within 5 working days, you have unfortunately not been selected for this position.
Please note that candidates must have relevant European working entitlements and be based in The Netherlands.

If you would like your CV to be registered in our database, please sign up on our website on www.unique.nl
In the meantime, you can of course already look for more suitable jobs on our website!

Job information

Unique Uitzendbureau Den Haag

Laan van Nieuw-Oost-Indie 131 d
2593 BM 's-Gravenhage

Question about this vacancy