The temporary German Customer Service Representative will work within our SiliconMaterials Team, with responsibility for SILICON to Aluminium and the POLYMER business.
The customer service representative will be responsible for the whole order flow process from A to Z, from receiving the order until goods have been delivered to the customer.
The role of Customer Service Representative at our company is interesting and challenging, however also quite administrative. We are looking for candidates who like this mix.
Areas of responsibility:
Cooperation with Sales, Marketing, Technical Management, Pricing and Supply Chain to ensure seamless coordination in maximizing service and responsiveness to end customers.
Serve as a liaison between customer and various internal departments related to orders, production, expedites (over-due orders), inventory, invoicing and shipping issues.
Troubleshoot and resolve non-routine customer complaints in cooperation with relevant personnel
Enter and confirm all orders received into the system clearly, correctly and timely.
Understand and process required export documentation, including proformas, invoices and other shipping documents.
Plan shipments, work with warehouse and manage shipping agents to resolve any logistics issues related to accounts and ensure all invoices and other documents are correct.
Assist in resolving issues concerning, but not limited to orders, shipments, mis-shipments and returns.
Strive for internal and external customer satisfaction through continuous improvement of people processes and products.
Do you speak German and have customer service experience? Please apply now.
Please for more information contact Ritsa Wanga Paraskevopoulou at 06-48281953 or send an email to firstname.lastname@example.org
What we offer
What we offer
Temporary employee (replacing a maternity leave) for our Customer Service team in Ridderkerk.
Start date: flexible.
Duration: most likely until end of March 2022.
Working hours: Full-time (38,75 hours/week – 7,75 hours/day).
Salary indication: EUR 2000-2800/month (depending on experience).
Still working from home , but the idea is to return at the office once it is allowed.
The training will most likely be partly at the office and partly via Teams.
First interview will be via Teams and the second interview at the office.
For this temporary period you will be working through Unique.
Working experience in order handling, customer service and administration.
Familiar with the use of Incoterms 2020.
Familiar with different Payment terms e.g. Payment before Delivery, Documentary Collection and Letters of Credit
Service-minded, co-operative and structured .
Teamplayer with ability to work independently.
Fluency in English and German. Knowledge of any other language is an advantage.
Looking for an administrative job (regular office work and office hours)
Team players but with the ability to work indepently.
Preferably living in the Rotterdam area.
Willing to work Fulltime (5 days/week).
The job location will be Ridderkerk, The Netherlands. The position reports to the Customer Service Manager.
About the company
About the company
One of the world’s leading companies for environmentally responsible production of materials. Its principal products are silicon, silicones, ferrosilicon, foundry alloys, carbon materials and microsilica.