Vacancy | Customer Service Representative | German and English | 32-40h | Amsterdam

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Municipality
Amsterdam
Education
MBO
Hours per week
32 hours
Contract type
Vast
Salary indication
-
Vacancy number
#2018023795

About the job

About the job

Are you eager to start in a diverse position, where you are in charge of the newest project of our international and financial client in the Amsterdam region? In this role you have the opportunity to actively contribute your own ideas and use your hands-on skills, while developing a new way of communicating with customers via email, social media and phone!

You are in charge of:

  • Answering the customer’s requests;
  • Setting up working processes and constantly looking for improvement;
  • Monitoring the customer’s app use;
  • An accurate follow-up of bugs, errors and ideas notified by customers;
  • Contributing to the improvement of the customer experience.

This role is for either 32 or 40 hours per week.

What we offer

We offer you a 7-month employment opportunity with the possibility of long-term extension with the company itself, including an attractive salary between €2150 and €2450 / month. Furthermore, you will receive trainings in communication and regular coaching sessions. Travel costs get reimbursed for employees who live between 10 and 25 km away from the company.

Job requirements

The requirements for this position are:

  • (Near-)native oral and written skills in German;
  • Good communication skills in English (Dutch is considered a plus);
  • IT-skills are not a must, but you need some affinity with it;
  • Hands-on and goal-oriented;
  • You have an eye for detail and are a critical thinker.

The opening hours are Monday - Friday from 08:30 - 21:00 and Saturday from 10:00 - 17:00. The working hours are flexible within these opening hours, working Saturdays is voluntary.

Please note that candidates must have relevant European working entitlements and be based in the Netherlands. When applying for this position, only English CV’s as Word documents will be considered and only successful applicants will be notified.

About the company

Our client is an online international financial provider, who knows how to facilitate online services for their customers. This company has an open minded, informal culture and pro-active employees. We offer you a 7-month employment opportunity with the possibility of long-term extension with the company itself, including an attractive salary between €2150 and €2450 / month. Furthermore, you will receive trainings in communication and regular coaching sessions. Travel costs get reimbursed for employees who live between 10 and 25 km away from the company.

Job information

Unique Uitzendbureau Multilingual Amsterdam-Ut

Piet Heinkade 221
1019 HM Amsterdam

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