NATIVE ENGLISH/BRITISH Do you speak native British or have you lived in England for a few years? This could be a position that suits you perfectly.
Bringing Enjoyment and Quality to Life!
For our client in Eindhoven we are looking for a Customer Care Professional for the British Market!
You will handle the customer inquiries and repair requests in a professional manner. You will also provice a general level of technical support and trouble shooting to customers. You will be called upon to utilize various databases and develop analytical skills to resolve problems accurately in the most efficient manner. This all during and maintaining an excellent customer satisfaction!
Furthermore the Customer Care Professional is responsible for:
Providing information about the company and products to Customers;
Providing support to customers, including end-users and re-sellers, primarily via telephone but also via generated web forms and email;
Trouble shooting and problem solving with customers via telephone or e-mail;
Achieving and maintaining service level targets;
Escalating repairs to local workshops;
Making appointments with logistic partners for returns;
Effective use of the systems and tools available to Support Centre;
Handling escalations which are customer generated;
Contributing to overall team performance, including support and assistance of the team;
Logging general inquiries and frequently asked questions;
Being a back up for in-house projects, related to customer satisfaction and promotions;
Processing accessory/product requests;
Liaising with workshops, customers and logistics department to offer substitution models.
Wat we bieden
Wat we bieden
What we offer:
You will be directly employed by the company, with a fixed contract fulltime based, 5 days per week with two shifts which starts at 9.00 am for 8hrs or 9:30 am for 8hrs.
25 leave days per year, 96 adv hours, performance based bonus arrangement, pension and more.
Friendly international invironment with colleagues from all over the world!
Salary based on experience and education.
The successful candidate has:
MBO education or similar work experience in Customer Care - Service
Fluency in English native, oral and written;
Passion in technology;
Previous experience in technical support organization is highly preferred;
Capable of functioning in a fast paced contact centre environment;
Must have a strong initiative, be positive and a quick learner;
Ability to work independently and in a team environment when necessary;
Attention to detail;
Ability to deal with complaints from customers;
Ability to manage time wisely to meet call handle time and work with targets;
Customer Service minded and good communication skills;
Knowledge and experience of Microsoft Office.
Do you recognize yourself in the following job discription and requirements? Feel free to apply! Do you have any questions about this job offer call 040-296080 and ask for Florie.
Over het bedrijf
Over het bedrijf
The organisation is a leading provider of networked digital lifestyle devices, with strengths in product design, visual technology and mobile technology. You will be working at the headquarter in the Netherlands that supports 10 sales offices across Europe. With a large product offer range with integrated technologies: digital projectors, LCD monitors, Interactive Flat Panels and digital cameras. Bringing Enjoyment and Quality to Life.