Customer Relationship Coordinator- French speaker.

Standplaats
Amsterdam
Opleiding
HBO
Uren per week
40 uur
Dienstverband
Vast
Salarisindicatie
€ 3000,- bruto p/m
Vacaturenummer
#2019005463

Over de functie

Over de functie

JOB DESCRIPTION

We’re looking for enthusiastic, naturally helpful multi-lingual colleagues to help us talk our customers’ language. It’s a great chance if you want to take on more responsibility and develop first-class CRM skills.
At the moment we are recruiting for a candidate who speaks fluent French and English. Any other European language would be an advantage.

What’s the role?

This is a hybrid role – part commercial operations and part co-ordination. On one hand, you’ll be the first point of contact for our business customers: taking orders and payments, checking product availability and delivery dates, and generally handling any questions they might have about their orders. On the other hand, you’ll co-ordinate customer requests and proactively steer them through our internal processes – that includes liaising with external suppliers and depots, and with internal colleagues.

It’s a rewarding, responsible position – there’s a high level of ownership and you’ll be able to take pride in delivering orders on time and keeping a portfolio of customers worth several million Euros satisfied. You’ll be educating customers – for example on using our e-commerce app – and helping Shell to improve our all-round customer experience by keeping our decision-makers abreast of customers’ ever-changing demands; no one will know our customers better than you.

Wat we bieden

  • Challenging fulltime and long-term position within a dynamic, well-known international organization;
  • Competitive salary of between €2.500 and €3.500 gross per month depending on skills and experience;
  • Diverse trainings and development possibilities;
  • 6- months Unique contract with possibility of extension. The intention is to offer a direct contract with the company in the future;
  • 24 holiday days;
  • ADV compensation above the hourly gross salary;
  • Travel expenses reimbursement.

Functie eisen

REQUIREMENTS

What we need from you

Whilst CRM skills would be ideal, we’re open-minded about your background –this is definitely a learning role and a chance to develop new skills.

We’re looking for people who’ve proven they can take ownership of tasks and solve issues using their judgement and discretion. With some professional experience, you’ve shown you can work to guidelines and that you’re a positive, helpful team member. Of course, confident communications skills are a must, on paper and in person. You’re a good listener and questioner with attention to detail and the ability to remain courteous to customers – even if you’re dealing with a difficult situation or chasing a late payment.

On top of that, any of the following would be advantageous:

  • GSAP knowledge
  • A chemicals background – either at work or via your studies
  • Knowledge of Lean methods
  • Experience in a customer service role

Over het bedrijf

International company in the oil and gas industry based in Rotterdam.

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Weena 70
3012 CM Rotterdam

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