Role description of Customer Service Representative:
In the position of Customer Service Representative you are responsible for serving a defined group of customers (mainly industrial) by managing a commercial relationship. By working close together with other departments within the company (for example: finance, HSSE, logistics) you ensure that the full range of services is provided to your customers. Together with the Sales Manager you form a well-functioning Customer Team.
Your reponsibilities in this role would be following:
Act as first point of contact for processed orders, queries and complaints, including order capture, commitment to orders, resolution of obstacles to commitment, order amendments, invoicing, cash collection, manage complaints, indirect tax and export related issues;
Keeping customer master data up to date, in system and in files;
Making sure that control, legal and fiscal requirements are met and that evidences/ authorizations are kept for audit purpose;
Liase with haulers, transport and supply coordinators, and supply points to ensure the customer orders are fulfilled safely, satisfactorily and problems are resolved efficiently and timely;
Manage stock levels at customer sites, either as consignment stock or through a supplier managed inventory system;
Take ownership over the cash collection process;
In a proactive way ensure that the credit issues are resolved with support from the credit organization;
Responsible for running the receivables processes smoothly and collecting overdue payments effectively without risking the relationship with customers;
Working with e- Commerce tools, you assist customers with questions concerning these tools and actively promote e-Commerce.
Wat we bieden
Wat we bieden
We offer a rewarding, responsible position – there’s a high level of ownership and you’ll be able to take pride in delivering orders on time and keeping a portfolio of customers worth several million Euros satisfied. You’ll be educating customers – for example on using our e-commerce app – and helping the company to improve their all-round customer experience by keeping the decision-makers abreast of customers’ ever-changing demands; no one will know our customers better than you.
Further you can count on:
Challenging full-time and long-term position within a dynamic and international organization;
Diverse trainings and development possibilities;
6- months Unique contract with possibility of extension. The intention is to offer a direct contract with the company.
24 holiday days;
Travel expenses reimbursement.
2-3 years of experience in a business-to-business customer service role;
Able to build and maintain customer intimacy, mainly by telephone;
Provide differentiated services to segmented customers;
Respect for diverse cultures in order to maintain 'local touch' for customers served from a customer center typically outside their country;
Take an active part in contributing to best practice sharing within customer centers;
Well organized and able to multitask and set priorities.
We are looking for a CRC with following language skills:
Business fluency in English is required. Additional languages would be an advantage.
On top of that, any of the following would be advantageous:
A chemicals background – either at work or via your studies
Knowledge of Lean methods
Over het bedrijf
Over het bedrijf
International and well-known company in the oil & gas industry based in Rotterdam.