COVID-19 Update: solliciteren kan nog steeds, je gesprek kan digitaal plaatsvinden.

Customer Service Agent

Solliciteer direct
Uren per week
40 uur
Tijdelijk met uitzicht op vast

Over de functie

Over de functie

Are you currently looking for a new customer oriented challenge in an international organisation? Are you fluent in French and good in English? Look no further, we have the job for you!

Our client in Venlo is searching for several parttime and/or fulltime French speaking customer service agents (second line). You will be welcomed in the international Customer Service department, where you will work alongside colleagues from over 20 different nationalities. Unique offers you a 6 month temporary contract, after which you will enter into our client's service directly.

Your role is to aspire movement, by generating customer satisfaction which will eventually lead to customer retention; people will keep returning. Your clientele mainly lives in French speaking countries. A summary of your main responsibilities:

  • Handle returns and online claims (Amazon, eBay, Cdiscound, Manomano);
  • Manage outbound interaction with clients in order to solve a variety of (difficult) cases;
  • Check and manage reviews left by customers on Amazon, eBay, ManoMano, Trustpilot, et cetera;
  • Manage escalations and safety related cases.

Wat we bieden

  • An interesting international job with lots of perspective;
  • Starting salary of around €1,800.00 gross per month;
  • Travel allowance: €0.19 per kilometer by car / 100% coverage of any public transportation costs;
  • 8,33% Holiday pay and paid holiday leave days;
  • Option to work 32 or 40 hours per week;
  • Access to hundreds of FREE training courses (GoodHabitz), BedrijfsFitnessOnline (fitness health plan), and more!

Functie eisen

You are highly skilled in customer service related tasks and communicatively strong. Furthermore:

  • (Near) native in French and good to near native in English;
  • Good knowledge of Microsoft Office (mainly Word and Excel);
  • Available for 32 to 40 hours per week.

A brief overview of the application process:

  • Preselection and telephone screening by Unique;
  • Job interview at our client;
  • Offer by our client;
  • START!

Be the first and apply now! We will get in touch with you ASAP.

Over het bedrijf

Working at this company means working in a well established, internationally oriented online retailer with clients all over the world. Our client offers an immense range of products, from furtniture to sports, to home and garden. There is a lot of attention for individual growth and happiness. You will be able to learn a lot and grow with the organisation itself.

Testimonial by Daniela, Customer Service Agent:
"I really like working for this company. There is lots of room for growth, even into other roles. People are very relaxed, flexible, and friendly. The working conditions are very proportional."


COVID-19 Update: solliciteren kan nog steeds, je gesprek kan digitaal plaatsvinden.

Unique discrimineert niet

Wij nodigen iedereen uit om te solliciteren op onze vacatures. Omdat we geloven in gelijke kansen voor iedereen.

Unique Uitzendbureau Roermond

Minderbroederssingel 56
6041 KK Roermond

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