Customer Service - Nordic Area

Solliciteer direct
Uren per week
40 uur
Tijdelijk met uitzicht op vast

Over de functie

Over de functie

  • Maintains contact with customers and intermediaries in relation to questions about premium or policies. Carries out surveys in relation to customer satisfaction. Answers telephone calls -1st line- providing services to customers.
  • Mailing setup; ensures that the customer get informed about their renewal
    A Customer Service (CS) is the first point of contact with our customers within the organization.
    A Customer Service is responsible for providing a complete service to our customers which primarily is call taking but does include policy administrating, data upload and claims assessing of moderate complexity in line with the company’s standards.
  • Data upload including error correction
  • Archives documents. Processes policies, requests and cancellations. Processes and controls commission statements. Processes data in intermediary administration. Maintain and display a thorough understanding of products, services and procedures. This to be reflected in all activities carried out.
  • Keeping up-to-date with the company product knowledge. Supports actions in relation to introduction of new programs. Broad knowledge of companies’ products. Processes all administration regarding claim handling. Communicate information in a responsible, effective and timely manner (both verbal and written).
  • Demonstrates ability to interact and cooperate with all company employees. Adheres to all company policies, procedures and business ethics codes. Other duties as assigned. Supports actions in relation to introduction of new programs and initiatives.’
  • Maintains and contributes to the Treating Customers Fairly (TCF) program.
  • Maintain effective skills by undertaking a variety of tasks ranging from call taking, policy administration and claims assessing.

Wat we bieden

  • Salary @ €2100 per month
  • Benefits / allowances; 13th month, 8% holiday, premium free pension and WIA, travel allowance @ 19c per KM
    Fulltime job (40 hours) Monday to Friday with office hours

Functie eisen

 Excellent customer service skills & strong administration skills
 Fluency in Swedish and/or Danish
 Ability to learn quickly
 Ability to communicate effectively and professionally
 Ability to multi-task, assess priorities and competently handle a variety of activities with a high-degree of accuracy in a fast-paced, deadline-driven environment
 Flexible to adapt to changing priorities
 Negotiating skills

Over het bedrijf

The company is one of the leading providers in lifestyle & automotive protection in Europe. An Automotive claim handler is one of the key points of contact for our internal staff and our Automotive clients/customers/dealers within the organization.
An Automotive Technical Claim representative is responsible for providing full internal support on all Automotive claims and feedback to our European team in the Amsterdam zuid Office


Unique discrimineert niet

Wij nodigen iedereen uit om te solliciteren op onze vacatures. Omdat we geloven in gelijke kansen voor iedereen.

Unique Uitzendbureau Rijswijk

Laan van Nieuw-Oost-Indie 131 d
2593 BM 's-Gravenhage

Vraag over deze vacature