The Customer Service Department (CSD, division Taste) is a professional team of 14 Customer Service Representatives. CSD supports superior customer care and service for assigned customers by being point of contact for orders and complaints and related customer requests. This is done through accurate follow-up on orders and related communication which contributes to a good On Time Performance, low external non-conformances and a good Sales performance. We are looking for an enthusiastic Customer Service Representative to join our talented team on a full time basis.
Wat we bieden
Wat we bieden
Full-time work with a view of contract permanent employment! (vaste baan)
Salary according to experience;
Payment of overtime (week, weekend and public holidays) in accordance with the collective labor agreement;
Possibility of training program, in which we offer you all relevant training, such as GMP, ATEX, working with hazardous substances. but also taking part-time training etc .;
After a temporary employment, view of a permanent job / permanent contract.
To be successful in this role you must have at least 2 years of working experience in a similar position. A Bachelor degree is required. The ideal candidate is customer oriented and has the ability to work under pressure and deal with people at all levels and cultural diversity. You are a team player, have excellent communication skills and work accurate. Being a problem solver is key. For this particular open position, we are looking for someone with excellent skills in English and Dutch and good skills in French (verbal and written).
Receive and load orders in SAP;
Monitor order fulfillment process and provide proactive communication on any bottlenecks or potential delays;
Being accountable for order-related customer communication;
Liaise closely with all concerned departments to try to resolve the bottlenecks;
Load and coordinate customer complaints and credits notes in a timely and professional manner;
Build excellent relationships with key contacts at the customer and in the different departments in the organization.
Bachelor degree in Commercial economics, Logistics or Business administration;
At least 2 years of working experience in a similar position;
Excellent skills in English and Dutch, good skills in French (verbal and written);
Customer ownership and Customer Focus; is dedicated to meeting the customer requirements and expectations;
Accurate and good administrative skills;
Experience with ERP systems (SAP) is preferred;
Knowledge about payment terms and Incoterms is preferred.
Over het bedrijf
Over het bedrijf
They are one of the world's largest producers of flavors (Taste) and fragrances (Scent). Our flavors are used in various consumer products, such as drinks, sweets, dairy products, baby food, savory products and medicines. The fragrances are used in products ranging from detergents, soap and toiletries to cosmetic products and perfumes. So people worldwide enjoy the products in many different ways. The company is located in Tilburg.
Various positions are available as operators for the Fragrances Compounding (Scent) department, Tilburg location. They are also looking for talents who can and want to develop for a more leading role.
We believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.