Customer Service Representative; Dutch and German speaker.

Uren per week
40 uur
€ 3000,- bruto p/m

Over de functie

Over de functie

Job description

As Customer Service Representative you are responsible for serving a defined group of industrial customers by managing a commercial relationship. By working close together with other functions within the company (logistics, sales, HSSE, finance and other) you ensure that the full range of services is provided to your customers. Together with the Account Executive you form a well functioning Customer Team.

In the role of CSR your responsibilities are:

  • Act as first point of contact for processed orders, queries and complaints, including order capture, commitment to orders, resolution of obstacles to commitment, order amendments, invoicing, cash collection, manage complaints, indirect tax and export related issues;
  • Keeping customer master data up to date, in system and in files;
  • Making sure that control, legal and fiscal requirements are met and that evidences/ authorizations are kept for audit purpose;
  • The CRC liaises with haulers, transport and supply coordinators, and supply points to ensure the customer orders are fulfilled safely, satisfactorily and problems are resolved efficiently and timely;
  • You occasionally manage stock levels at customer sites, either as consignment stock or through a supplier managed inventory system;
  • Have ownership over the cash collection process;
  • Proactively ensure credit issues are resolved with support from the credit organization;
  • Run the receivables processes smoothly and overdue payments collected effectively without risking the relationship with customers;
  • Working with e- Commerce tools, you assist customers with questions concerning these tools and actively promote e-Commerce.

Wat we bieden

Our offer:

  • Challenging long-term, full-time position within a dynamic and international organization;
  • Diverse trainings and development possibilities;
  • 6- months Unique contract with possibility of extension. The intention is to offer a direct contract with the company.
  • 24 holiday days;
  • ADV compensation;
  • Travel expenses reimbursement.

Functie eisen


  • 2-3 years of experience in a business-to-business customer service role;
  • Excellent Dutch, German and English language skills;
  • Able to build and maintain customer intimacy, mainly by telephone;
  • Provide differentiated services to segmented customers;
  • Respect for diverse cultures in order to maintain 'local touch' for customers served from a customer center typically outside their country;
  • Take an active part in contributing to best practice sharing within customer centers;
  • Team player;
  • Well organized and able to multitask and set priorities.

Over het bedrijf

International company in the oil and gas industry based in Rotterdam,

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Unique Uitzendbureau Shell Rotterdam

Weena 70
3012 CM Rotterdam

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