German Customer Service Representative

Standplaats
Amsterdam
Opleiding
HBO
Uren per week
40 uur
Dienstverband
Vast
Salarisindicatie
€ 2700,- bruto p/m
Vacaturenummer
#2019009245

Over de functie

Over de functie

We are looking for an enthusiastic full time German Customer Service Representative to help us talk our customers’ language. It’s a great chance if you want to take on more responsibility and develop first-class CRM skills. If you are passionate about working with customers and have an interest in Chemicals, this is the perfect position for you.

The main responsibilities of this role include:

  • Acting as a first point of contact for processed orders, queries and complaints, including order capture, commitment to orders, resolution of obstacles to commitment, order amendments, invoicing, cash collection, managing complaints, indirect tax and export related issues;
  • Keeping customer master data up to date, in system and in files;
  • Making sure that control, legal and fiscal requirements are met and that evidences/ authorizations are kept for audit purpose;
  • Liaising with haulers, transport- and supply coordinators, and supply points to ensure the customer orders are fulfilled safely, satisfactorily and problems are resolved efficiently and timely;
  • Managing stock levels at customer sites, either as consignment stock or through a supplier managed inventory system;
  • Having ownership over the cash collection process;
  • Proactively ensuring that credit issues are resolved with support from the credit organization;
  • Running the receivables processes smoothly and overdue payments collected effectively, without risking the relationship with customers;
  • Working with e- Commerce tools, you assist customers with questions concerning these tools and actively promote e-Commerce;

Wat we bieden

  • Challenging and long-term position within a dynamic and international organization.
  • Diverse trainings and future development possibilities.
  • 6-months Unique contract with possibility of extension.
  • 24 holiday days.
  • ADV compensation.
  • Travel expenses reimbursement.
  • Possibility of receiving a direct contract with the company.

Functie eisen

  • Three to five years of experience in a business-to-business customer service role.
  • Excellent knowledge of German and English, both verbally and writing.
  • Able to build and maintain customer intimacy, mainly by telephone.
  • Provide differentiated services to segmented customers.
  • Respect for different cultures in order to maintain a 'local touch' for customers served from a customer center typically outside their country.
  • Take an active part in contributing to best practice sharing within customer centers.
  • Team player.
  • Well organized and able to multitask and set priorities.

Over het bedrijf

International company in the oil and gas industry based in Rotterdam.

Solliciteer direct

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Unique Uitzendbureau Multilingual Amsterdam-Ut

Piet Heinkade 221
1019 HM Amsterdam

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