As a customer service team member, you will be a vital part of our agricultural technology company, directly impacting our clients' satisfaction and experience. You'll tackle the challenge of maintaining high-quality service standards while addressing diverse customer inquiries. Key skills for success include excellent communication, a friendly demeanor, and a knack for problem-solving. A background in database systems and a passion for technology will serve you well in this dynamic, short-term role.
Responsibilities:
- Customer interaction: provide exceptional service by responding to inquiries about products, services, and technical support.
- Subscription management: engage with customers to renew subscriptions, promote additional services, and gather feedback.
- Order processing: accurately input sales orders and process payments, assisting with service activation.
- Data integrity: ensure the accuracy and currency of client accounts within our database management systems.
- Technical troubleshooting: address basic service activation and operation issues, offering reliable solutions.